Sprinklr Order Form Terms
Sprinklr Order Form Terms
Last Updated: February 1, 2025
Which terms apply to me?
Each Sprinklr product listed on your Order Form corresponds to a specific set of online terms. To find the terms that apply to your purchase:
Locate the product name in the Product Table of the applicable Order Form.
Find the matching product name in the table on this page. All of the terms listed under Customer-wide Applicability applies regardless of products purchased.
Please note: the Customer-wide Applicability terms apply to all customers, regardless of the specific products purchased.
Click the link to view the applicable terms.
💡 Tip: The product names on your Order Form will match the names listed on the webpage. If you're still unsure which terms apply, please reach out to your Sprinklr Sales representative for assistance.
Customer-wide Applicability
These terms apply to all Order Forms between Sprinklr and Customers
- General Platform Terms
- API License Terms
- Integration License Terms
- Twitter Limited Data License (EULA)
Product Terms
The below terms apply to the extent that Customer has licensed the Sprinklr Product listed
- Conversational AI: Voice Bots
- Customer Feedback Management
- Display Additional Terms
- Gallery Additional Terms
- Project Management
- Service Command Center Additional Terms
- Training Services
- Workforce Management
- Paid Media Advertising and Paid Media Reporting
- Voice Services Terms
- Entity Studio
Active Data Retention, Success, Support, and Sandbox Terms
- Active Data Retention
- Sandbox Terms
- Success Terms 1.0
- Success Terms 2.0
- Support Terms
- Sprinklr Program Manager Package
Media Monitoring & Analytics Product Terms
- Media Monitoring & Analytics Product Terms
- Media Monitoring & Analytics - Premium Data Product Terms
Third-Party Product Terms
The following flow-down terms are applicable to Sprinklr products that include certain third-party software. All customers using Sprinklr products that include these solutions, as listed on the applicable Order Form, are bound to these terms. These terms may be changed from time-to-time, as required by the third-party provider, and continued use of Sprinklr’s products will be subject to such modified terms.