Check out our Winter '25 Release

Unpack Sprinklr’s 20.2 Winter '25 Release, loaded with innovative AI-powered capabilities designed to enhance your experience and bring new capabilities to your teams.

Sprinklr Service

Live Chat: Guided Shopping Experience

Transform Live Chat into a guided shopping powerhouse. Enhance your customers' online shopping journey with a guided shopping experience integrated seamlessly into live chat. Leverage capability enhancements such as personal shopper, personalized recommendations, cart management, promotions and more within live chat.

Logs for Journey Facilitator and Agent Assignment Wait Reasons

Streamline debugging with enhanced Journey Facilitator & Unified Routing. Test and refine workflows effortlessly with real-time simulations, detailed logs, and instant error spotting—no manual debugging required. Simplify identification of case non-assignment reasons with consolidated wait reasons, advanced filtering by case or time, and a cleaner, more organized UI for a clutter-free experience.

Case Sampling and Assignment Configurator & Debug Logs

Simplify case sampling for Quality Management. Streamline workflows with an intuitive interface for effortless setup, real-time debugging, and advanced use cases like equal distribution and prioritization for effective Quality Management. Optimize efficiency and precision to meet evolving QM audit needs seamlessly.

Use case-based widgets creation & standard KPI customization

Smarter, simplified reporting. Streamline widget creation with guided flows, configure standard metrics at the Workspace level, customize custom field views, and access real-time and historical snapshots for these custom fields, gaining flexibility in how custom data is presented and accessed.

COMING SOON

Workforce Management: Schedule Scenarios

Optimize workforce scheduling with Scenario-Based Planning. Create and manage scheduling scenarios, monitor real-time staffing metrics, predict SLAs dynamically, and easily manage schedule versions. Streamline workforce decisions and improve operational efficiency with seamless, data-driven scheduling insights.

AI-Led Language Expansion

Unlock multilingual support with AI. We are leveraging AI to expand language support on platform capabilities such as smart comprehend, smart responses, contact drivers, automated quality management and more.

*Note: The list of languages supported for each feature is here.

Automated Quality Assurance in IVR

Define standard test cases in IVR and execute with a single click. Automate IVR workflow testing on existing cases with detailed failure logs, and real-time troubleshooting. Streamline testing, enhance reliability, and accelerate deployment by quickly identifying and resolving configuration issues for more stable IVR flows.

Sprinklr Insights

WIDGET SUMMARIZER

Actionable insights at a glance. The Widget Summarizer leverages Sprinklr AI+ to generate concise and insightful summaries of widgets within a dashboard. In a single click, users can quickly glean key insights from thousands of messages from the widget and pin them for easy reference.

LISTENING ON BLUESKY

Comprehensive Bluesky insights on Sprinklr. Unlock the power of Bluesky with Sprinklr! Gain unparalleled listening access to a thriving social media network with over 25 million users and an average of 800,000 daily posts. Monitor content performance and engagement and stay on top of trends and conversations on Bluesky.

LISTENING ENHANCEMENTS ON X

Deeper insights from X. Sprinklr now integrates with X’s V2 API, giving users access to full-length tweet content without truncation.

HIERARCHICAL REPORTING FOR CUSTOMER FEEDBACK MANAGEMENT

Organize feedback by organizational structure. Ensure users at each level of the hierarchy access and analyze relevant feedback, see the data they need, and identify trends and address issues at their level.

Insights Copilot Enhancements

COMING SOON

DASHBOARD COPILOT

Cut to the chase with a conversational interface. The Dashboard Copilot is a conversational interface that allows you to ask questions on specific widgets or whole dashboards and get summarized responses.

BENCHMARKING ASSISTANT

Gain smarter brand insights. The Benchmarking Assistant, powered by Generative AI helps users compare their brand’s social media performance against competitors, surfacing automated insights and recommendations for outbound content.