Sprinklr: The Definitive AI-Native Customer Experience Platform

The definitive AI‑native platform for extraordinary customer experiences

Unify customer journeys and empower customer‑facing teams by breaking down silos and connecting conversations across every touchpoint. Elevate every interaction with AI to deliver extraordinary experiences that build lasting loyalty.

TRUSTED BY THE WORLD’S MOST ICONIC BRANDS

Four AI-native product suites. One Unified-CXM platform.

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Sprinklr Insights

Uncover real-time consumer, product and market insights to build great products, drive loyalty, and deliver extraordinary customer experiences.

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Sprinklr Marketing

Orchestrate on-brand global marketing campaigns across social and digital channels, and boost marketing ROI.

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Sprinklr Social

Reach, engage and listen to your audience across 30+ digital and social channels to maximize engagement, build trust and drive revenue.

Explore Social

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Sprinklr Service

Give your customer service teams the insights they need to connect with context and empathy, and deliver delightful experiences consistently at every touchpoint.

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Over a decade of AI innovation built into every experience

Infuse every workflow, action, decision and interaction with AI purpose-built for customer experience management. Automate engagement and boost productivity with AI Agents for customers and customer-facing teams.

Intelligence

Copilot

AI Agents

Workflows

Spot what matters, effortlessly

Extract actionable intelligence from unstructured data across millions of conversations online to power informed decisions and meaningful actions.

Simplify work with an always-on AI companion

Automate workflows, surface insights, and get real-time conversational assistance across the Sprinklr platform.

Engage with empathy at scale

Deploy intelligent AI Agents built for your industry to ensure consistent, compliant and high-quality experiences across touchpoints.

Improve efficiency with intelligent automation

Manage, route, assign, configure and govern with ease across the Sprinklr platform to scale automation and drive team efficiency.

Enable every team to create measurable CX impact

Marketing Teams

Unlock marketing’s full potential

Break down silos, reimagine brand reach, power personalized campaigns, and deliver compliant, AI-powered brand experiences globally.

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CX Teams

Make every customer feel seen, heard and valued

Capture 360-degree customer feedback to uncover business-critical insights in real time, and act with empathy and precision.

Explore solutions

Customer Service Teams

Transform your contact center into an experience center

Deliver omnichannel customer support with agentic workflows, always-on AI assistants, and intelligent human-AI collaboration.

Explore solutions

Marketing Teams

Unlock marketing’s full potential

Break down silos, reimagine brand reach, power personalized campaigns, and deliver compliant, AI-powered brand experiences globally.

Explore solutions

CX Teams

Make every customer feel seen, heard and valued

Capture 360-degree customer feedback to uncover business-critical insights in real time, and act with empathy and precision.

Explore solutions

Customer Service Teams

Transform your contact center into an experience center

Deliver omnichannel customer support with agentic workflows, always-on AI assistants, and intelligent human-AI collaboration.

Explore solutions

Marketing Teams

Unlock marketing’s full potential

Break down silos, reimagine brand reach, power personalized campaigns, and deliver compliant, AI-powered brand experiences globally.

Explore solutions

CX Teams

Make every customer feel seen, heard and valued

Capture 360-degree customer feedback to uncover business-critical insights in real time, and act with empathy and precision.

Explore solutions

Customer Service Teams

Transform your contact center into an experience center

Deliver omnichannel customer support with agentic workflows, always-on AI assistants, and intelligent human-AI collaboration.

Explore solutions

Trusted by global brands. Chosen for real results.

Microsoft analyzed 8.6 billion mentions and turned them into actionable VoC insights

"We can say, ‘Here's your score for Microsoft Teams in comparison to the competitive set.' This has been really informative for product marketing teams who are looking to understand how they're doing against a competitive set. We are able to uncover those new features that are landing well in the competitive conversation, so that they can prioritize their product road map.”

Allie Webster

Market Research Manager

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Dow identified 125K more mentions to analyze global consumer trends and drive strategic decisions

"I don’t think I could provide the same results without Sprinklr. The solution saves me time, enables me to research a global customer base, and helps me deliver actionable reports to my colleagues and our clients."

Beatriz Lima

Global Consumer & Market Insight

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Cdiscount increased CSAT by 15% by analyzing 2M+ voice calls and 75K+ conversations using Sprinklr AI

“We want our customers to feel heard and supported. Sprinklr provides us with a unique platform that allows us to improve each customer experience while giving our agents the opportunity to become top performers.”

Louis Brun-Ney

Director of Customer Service

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3M reduced case response time by 90% and improved CSAT with Sprinklr's scalable, AI-enhanced approach

"Sprinklr has given us additional capacity and driven results we couldn’t have achieved internally. We connect more with our customers and learn from them daily, and that makes 3M a better company."

Kirsten Salmanowicz

Sr. Manager, Global Media Tech & Governance

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Umniah reduced average handling time by 91% using Sprinklr's AI-powered chatbots

“Our Sprinklr-powered chatbot is light years ahead of what we had before. It’s not just informative — it’s action-oriented. Customers can troubleshoot service issues, check their balances, make changes, and more. That kind of functionality has exceeded even our expectations.”

Khaldoun Sweidan

Chief Commercial Officer

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Microsoft analyzed 8.6 billion mentions and turned them into actionable VoC insights

Allie Webster

Market Research Manager

Read full story

Dow identified 125K more mentions to analyze global consumer trends and drive strategic decisions

Beatriz Lima

Global Consumer & Market Insight

Read full story

View all customer stories

Get the Sprinklr Advantage

Unified Platform

Empower your customer-facing teams with a unified platform to deliver frictionless, omnichannel customer experiences — while staying on-brand every time, everywhere.

AI-Native Foundation

AI is seamlessly infused across the Sprinklr platform, enabling you to scale effortlessly while powering continuous innovation for your customer-facing teams.

Enterprise-Grade Scale

Equip your global teams with extensive customizability and seamless integration with your existing tech stack. Built for enterprises, our Unified-CXM platform scales effortlessly as your needs evolve.

Dissolve silos. Create seamless experiences. Scale with Unified-CXM.

Unify global teams, tools, data and channels

Consolidate disconnected tools, data and channels on one AI-native platform. Unify your customer-facing teams — from marketing and service to CX — to enable seamless collaboration and deliver connected experiences at scale.

Elevate every interaction with human-AI collaboration

Sprinklr natively infuses specialized, generative and agentic AI into the platform to effortlessly function alongside your teams — automating journeys and powering personalized interactions that customers value.

Transform CX into your competitive edge

Set the benchmark with every touchpoint, so your brand becomes the last best experience your customers have anywhere. Sprinklr’s AI-native solutions help you craft experiences that feel personal, unforgettable, and worth coming back for.