What is Unified-CXM?
UNIFIED CXM
Think broken journeys won't cause customers to drift? Time to bridge the CX gap.
Get more value from your Sprinklr investment by bringing your teams, tools, and touchpoints together on a unified platform.
Customers want unified experiences that point solutions can never deliver
Today, companies enable every front office team with a different tool to manage customer interactions. But the gaps between teams and their tools often lead to an inconsistent and broken brand experience. Despite best efforts to optimize each interaction, customers end up experiencing the chaos of the company's internal silos and antiquated systems that do not talk to each other.
The path to Unified-CXM
By bringing your teams, tools and data together on one unified platform, you can enable your teams with the right level of collaboration and context to orchestrate seamless customer journeys.
| From | To |
|---|---|
| Disconnected channels and tools, creating data siloes | Unified channels, tools and data |
| Generic AI models trained on siloed data | Purpose-built AI trained on all internal & external customer data |
| Limited context of the customer | A single, comprehensive view of the customer |
| Reactive interactions | Proactive, personalized, real-time customer engagement |
| Delivering poor CX | Seamless, delightful brand experiences |
Revolutionize your approach to customer experience management
Enable seamless collaboration between customer-facing teams with a unified platform. Gain a deep understanding of your customers, cultivate brand loyalty, and drive revenue through every interaction.
Sprinklr is creating the only Unified-CXM platform
Brands on the path to Unified-CXM will grow faster, reduce costs, manage risk better and win the loyalty of customers. And with the world’s first purpose-built Unified-CXM platform, Sprinklr is the only partner that can bring it all together.
The world's most iconic brands choose Sprinklr
Shell manages 100+ social media accounts from one unified platform
"It (Sprinklr) was the only platform robust enough to serve our needs as a global organization and innovative enough to keep up with our aspirations for social." Americo Silva Global Head of Digital and Social Media Read full story
Moen achieved 18x faster response time in one year
“Before, when everything was so siloed, it was impossible to centralize our data in one place or understand what was happening from a social standpoint across the industry. Now that we have Sprinklr, it’s provided that transparency and efficiency we lacked before.” Brittany Neish Senior Social Strategist and Community Cultivator Read full story
Prior to Sprinklr, we were using a number of point solutions. But it was causing our team to look here, look there… all very disruptive, and very different from the flow we have today, which is going into one centralized platform. Katrina Munsell Director of Customer Experience Center Read Full Story
Santander UK reached 100M+ people, driving 1.5M+ engagements in one year
“Sprinklr gives us a single view of our customers. It helps us understand what our customers are saying, not only on social media but across the web. These insights reveal where we need to focus our resources, to make sure we can be there for our customers when they need help.” Andy Freeman Head of Social Media Program Read full story
Ready to deliver happier customer experiences?