Sprinklr Service

Overview

Sprinklr Service provides a unified approach to customer service across various channels, ensuring a seamless customer experience.

Inbound Contact Center

This component allows businesses to effectively manage incoming communications from customers using various channels.

Outbound Contact Center

Enhances customer engagement through proactive outreach.

Social Customer Service

Engage customers directly through their preferred social media channels, offering a responsive service.

Live Chat Support

Real-time assistance through live chat integration.

Sprinklr VoiceConnect

Integration of voice communications for a comprehensive customer service experience.

Omnichannel Routing

Efficiently directs customer inquiries to the appropriate service agents based on their needs.

Unified Agent Desktop

A single interface for customer service agents to manage interactions across platforms.

Supervisor Console

Tools for supervisors to oversee operations and ensure quality service.

Conversational IVR

Interactive voice response systems that enhance customer interactions.

Workforce Management

Intelligent scheduling and management of customer service teams.

Community Software

Tools to foster community engagement and support.

AI Agent Platform

Utilizing AI to enhance agent capabilities and efficiency.

Agent Copilot

Aids agents during customer interactions, providing relevant information and suggestions.

Quality Management

Tools for ensuring that customer service meets quality standards.

Conversational Analytics

Analyzing conversations to gain insights into customer behavior and preferences.

Knowledge Base Platform

A centralized repository for storing and managing customer service information.

Guided Workflows

Step-by-step processes that aid agents in resolving customer issues.

Omnichannel Surveys

Collect feedback across multiple channels to improve service.

Reporting and Analytics

Comprehensive analytics dashboard for tracking performance metrics.

Service Command Center

Centralized hub for managing customer service operations.

Sprinklr Social

Overview

Sprinklr Social focuses on managing social media interactions and campaigns effectively.

Social Publishing and Engagement

Tools for scheduling and optimizing social media posts.

Social Marketing for Distributed Teams

Enables collaboration among teams for social marketing campaigns.

Employee Advocacy

Encourages employees to participate in promoting the company through their social networks.

Sprinklr Insights

Overview

Sprinklr Insights provides powerful analytics tools to derive actionable insights from customer interactions.

Social Listening

Monitoring social media platforms for customer mentions and sentiments.

Competitive Insights and Benchmarking

Comparative analytics against industry competitors.

Product Insights

Feedback and data on product performance and customer satisfaction.

Location Insights

Geographical data analysis for localized marketing strategies.

Visual Insights

Analyzing visual content engagement to enhance marketing efforts.

Sprinklr Surveys

Tools for conducting customer surveys to gather feedback.

LLM Insights

Advanced insights utilizing large language models to understand customer needs better.

Sprinklr Marketing

Overview

Sprinklr Marketing facilitates comprehensive marketing strategies.

Content Marketing and Campaign Planning

Frameworks for effective content marketing initiatives.

Social Advertising

Managing paid social media advertising campaigns.

Unified Analytics

Bringing together all marketing data for cohesive analysis.

Ad Comment Moderation

Tools for managing and responding to comments on advertising campaigns.

Unified-CXM

Overview

Sprinklr's Unified-CXM platform integrates all customer experience management functions.

Integrations

Supports integration with various tools and platforms to streamline operations.

Sandbox

Environment for testing new features without affecting live operations.

Security

Robust security measures to protect customer data.

APIs

Developer access to enhance functionalities and integrations.

Active Data Retention

Policies and tools for data management and retention.

Display

Tools for displaying information effectively.

Presentations

Resources for creating impactful presentations related to customer interactions and data.